Frequently Asked Questions
Find answers to common questions about our security services
You can reach us through multiple channels: call our hotline at +603-8689 3814, email us at [email protected], or fill out the contact form on our website. Our team responds to all inquiries within 24 hours.
To book our services, simply contact us via phone, email, or our website's contact form. Our team will schedule a free site assessment to understand your security needs and recommend the best solution.
Yes, we offer complimentary consultations and site assessments. Our security experts will visit your premises, evaluate risks, and design a customized security solution tailored to your requirements and budget.
Please provide your location, type of property (residential, commercial, industrial), preferred services (guards, CMS, patrol), required coverage hours, and any specific security concerns. This helps us prepare an accurate quote.
Depending on service availability, we can deploy security personnel within 24-48 hours for urgent requirements. For comprehensive security systems, deployment typically takes 3-7 working days after confirmation.
Absolutely! We offer flexible On-Demand Security Services (ODSS) where you can customize your package based on time, budget, and specific needs. Our consultants will work with you to create the ideal security plan.
We offer flexible contract terms to suit different needs. Short-term contracts start from 3 months, while long-term contracts typically range from 1-3 years with better rates. Monthly ODSS packages are also available.
For event security, contact us with your event date, venue, expected attendance, and duration. We recommend booking at least 2 weeks in advance to ensure adequate personnel allocation and proper planning.
Yes, our 24/7 Helpdesk and Emergency Response Team (ERT) are always available. Clients can reach our operation center anytime for immediate assistance or emergency response.
Existing clients can request modifications by contacting their account manager or calling our hotline. We'll assess your new requirements and adjust your services accordingly with minimal disruption.
We accept bank transfers, corporate checks, and online banking payments. Payment terms are typically monthly, with invoicing provided at the beginning of each billing cycle.
We value client feedback. You can submit complaints or feedback via email, phone, or through our website. Our management team reviews all feedback within 48 hours and takes appropriate action.